Privacy Policy

TripTrek.asia ("we", "our", "us") is committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy explains how we collect, use, store, and share your data in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect
  • Personal Information:Name, email address, profile image, and any data shared through Facebook Login.
  • Technical Data:IP address, device type, browser, operating system, and referring URLs.
  • Usage Data:Interactions with our chatbot services and analytics from our platform.
2. Lawful Basis for Processing (GDPR)

We process your data based on the following lawful bases:

  • Consent:When you log in using Facebook or opt into services.
  • Contract:When data is required to fulfill a service you requested.
  • Legal Obligation:When required by law or regulation.
  • Legitimate Interests:For improving security, analytics, and service delivery.
3. Facebook Login

When you use Facebook Login, we may receive your public profile data (e.g., name, profile photo, and email). This information is used solely for account authentication and user management. We never post on your behalf.

4. How We Use Your Data
  • To provide chatbot, cloud, and IT support services.
  • To personalize communication and respond to support requests.
  • To analyze and improve our service performance and security.
5. Data Sharing & Third Parties

We only share your data with trusted partners and service providers who help us operate our platform — under strict confidentiality agreements. We do not sell your personal information to third parties.

6. International Transfers

Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or partner compliance with Privacy Shield (where applicable).

7. Data Retention

We retain your data only for as long as necessary to provide our services and comply with legal obligations. Data that is no longer needed is securely deleted.

8. Your Rights Under GDPR
  • Right to access your personal data.
  • Right to correct inaccurate or incomplete data.
  • Right to request deletion (right to be forgotten).
  • Right to restrict or object to processing.
  • Right to data portability.
  • Right to withdraw consent at any time.
  • Right to lodge a complaint with a data protection authority.

To exercise your rights, contact us at nawingngan@gmail.com.

9. Cookies

We use cookies for analytics, session management, and user preferences. You can adjust your browser settings to reject cookies.

10. Security

We implement strong security measures such as HTTPS, encryption, and limited access to protect your data.

11. Changes to This Policy

We may update this Privacy Policy as needed. Updates will be posted on this page with a revised effective date.